Shipping & Return Policy

Global Logistics & 30-Day Satisfaction Guarantee

StockxShoesVIP ensures a transparent and secure shopping experience. From factory-direct shipping to comprehensive after-sales support, we prioritize your order's integrity.

1. Shipping & Delivery

We ship worldwide directly from our manufacturing facility in China using premier carriers (DHL, EMS, USPS, FedEx, UPS).

• ➔ Flat Rate Shipping: $29 - $39 USD per order (includes full shipping insurance).
• ➔ US & UK Delivery: 6 - 14 business days.
• ➔ International Delivery: 7 - 20 business days.
• ➔ QC Requirement: Dispatch begins only after you have reviewed and confirmed the Quality Check (QC) photos sent by our team.

2. Refund Policy (Pre-Shipment)

Refunds can be requested at any time prior to the dispatch of your order. The processing period depends on your payment method:

• ➔ PayPal: Typically processed in real-time.
• ➔ Credit Card: Usually processed within 7 - 20 business days (subject to your bank's policies).

3. 30-Day Returns & Exchanges

We offer a comprehensive 30-day guarantee for all orders. To be eligible for a return:

• ➔ Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
• ➔ Authorization: You must contact our customer service for the designated return address before sending any items.
• ➔ Quality Issues: If you receive a defective item or the incorrect version, please provide photo evidence. We take full responsibility for quality-related discrepancies.