StockxShoesVIP ensures a transparent and secure shopping experience. From factory-direct shipping to comprehensive after-sales support, we prioritize your order's integrity.
1. Shipping & Delivery
We ship worldwide directly from our manufacturing facility in China using premier carriers (DHL, EMS, USPS, FedEx, UPS).
➔ Flat Rate Shipping: $29 - $39 USD per order (includes full shipping insurance).
➔ US & UK Delivery: 6 - 14 business days.
➔ International Delivery: 7 - 20 business days.
➔ QC Requirement: Dispatch begins only after you have reviewed and confirmed the Quality Check (QC) photos sent by our team.
2. Refund Policy (Pre-Shipment)
Refunds can be requested at any time prior to the dispatch of your order. The processing period depends on your payment method:
➔ PayPal: Typically processed in real-time.
➔ Credit Card: Usually processed within 7 - 20 business days (subject to your bank's policies).
3. 30-Day Returns & Exchanges
We offer a comprehensive 30-day guarantee for all orders. To be eligible for a return:
➔ Condition: Items must be unworn, unwashed, and in original condition with all tags attached.
➔ Authorization: You must contact our customer service for the designated return address before sending any items.
➔ Quality Issues: If you receive a defective item or the incorrect version, please provide photo evidence. We take full responsibility for quality-related discrepancies.
Your satisfaction and security are our top priorities. Every order at StockxShoesVIP is backed by our comprehensive core guarantees.
Strict QC Process: After payment confirmation, we generate high-resolution Quality Control (QC) pictures within 1-3 business days. You can review exact product details before dispatch. (View QC Examples)
You Have the Final Say: We ONLY ship your order after you review the QC photos and provide the "GL" (Green Light) approval. If any detail is unsatisfactory, we will unconditionally replace the item.
100% Customs Protection: Every order includes complimentary shipping insurance with verifiable tracking. If your package is intercepted by customs, we will reship a new pair at zero additional cost to you.
Dedicated Support: Whether you need precise sizing advice or post-sale assistance, our expert team is available directly via WhatsApp or Instagram.
VIP Member Perks: Complete your first purchase to automatically unlock VIP status. Gain access to exclusive community giveaways, tiered discounts, and premium rewards. (Explore VIP Benefits)
Comprehensive Sizing Guidelines
1. Footwear Sizing
Yeezy Slide & Foam Runner: These models traditionally run small. Recommendation: Size up one full size from your standard fit (e.g., if your normal size is US 10, select US 11).
Standard Sneakers (Jordan, Nike, Adidas, etc.): Generally true to size. Please refer to the universal conversion chart below for accurate measurements.
US (M)
US (W)
UK
EUR
CM
4
5.5
3.5
36
22.5
4.5
6
4
36.5
23
5
6.5
4.5
37.5
23.5
5.5
7
5
38
24
6
7.5
5.5
38.5
24.5
6.5
8
6
39
25
7
8.5
6
40
25
7.5
9
6.5
40.5
25.5
8
9.5
7
41
26
8.5
10
7.5
42
26.5
9
10.5
8
42.5
27
9.5
11
8.5
43
27.5
10
11.5
9
44
28
10.5
12
9.5
44.5
28.5
11
12.5
10
45
29
12
13.5
11
46
30
13
14.5
12
47.5
31
2. Apparel & Advanced Fit Support
Clothing Size Charts: Please refer to the specific size chart provided on individual product pages. Note: A 1-3cm variance is normal due to manual measurement.
Free Insole Measurement Service: If you are unsure about your exact fit, contact our team prior to shipment. We provide complimentary insole measurement photos during the QC process to ensure absolute accuracy.
